Delete your ExamA+ account

Brilavo Inc.
322-1470 Rue Peel, Montréal, Québec, H3A 1T1, Canada
This page explains how to request deletion of your ExamA+ account and its associated data.

1. From inside the app (fastest)

Open the ExamA+ app and sign in.
Select the Parent profile and enter your 4-digit PIN.
Go to the Settings tab.
Scroll down to Delete account.
Confirm in the dialog that appears.

You are signed out immediately and deletion begins. We email you a confirmation right away, then a final email once the data has been permanently erased.

2. If you no longer have access to the app

Email privacy@brilavo.com from the email address registered to your account, with the subject "Account deletion request".

We process requests within 30 days and email you a confirmation once deletion is complete.

Data that is deleted

Deletion is permanent and cannot be undone. All of the following is erased:

Your parent account (name, email address, password).
All profiles, including child profiles and their PINs.
All child records (first name, grade level, province).
All practice and diagnostic sessions, including every recorded answer.
All progress data and curriculum expectation tracking.
Your subscription records and all sign-in sessions.

Retention period

Once you request deletion the account is disabled immediately and you can no longer access it. Data is retained for 30 days, then permanently erased from our servers. This window exists solely to handle a request sent in error or a dispute.

Subscriptions and billing. Deleting your account does not cancel a subscription purchased through the App Store or Google Play. Cancel it separately in your device settings, otherwise billing continues. Purchase receipts are retained by Apple and Google under their own policies — we have no ability to delete them.

We may retain for longer any data the law requires us to keep (accounting records, for example), along with aggregated and anonymized statistics that cannot identify you or your child.

Other rights

You may also request access to, correction of, or portability of your personal information. Those rights, and the complaint procedure, are described in our Privacy Policy.